Refund policy

RETURN AND REFUND POLICY

We want every Kaarigaricraft order to reach you in good condition. We accept return or exchange claims when a product is delivered damaged, defective, or incorrect.

REPORTING A PROBLEM

Please contact us through our store’s contact channel within 12 hours of receiving the order. Include your order number, clear photographs of the product and packaging, and a continuous unboxing video showing the sealed package being opened and the damage, defect, or incorrect item.

CLAIM REVIEW

Every claim is reviewed using the information, photographs, and video provided. Please keep the product unused and retain all original packaging until the review is complete. Do not send the product back before receiving return instructions from us.

APPROVED CLAIMS

After a claim is approved, you may choose either:

• an exchange for the same product, subject to availability; or

• a refund to the original payment method.

We will provide the next steps after approval. Processing time after a refund is issued may vary depending on your bank or payment provider.

NON-ELIGIBLE REQUESTS

We do not accept returns or exchanges for change of mind, preference, or requests submitted more than 12 hours after delivery. This does not limit any rights available to you under applicable consumer law.

Please contact us through the contact information displayed on our online store if you have questions about a claim.